Why us
The reasons our clients don't go shopping.
Plenty of MSPs can keep the lights on. We try to be the partner your CFO actually likes hearing from.
The four things
What you'll feel different.
- 01
One accountable team
Every ticket has a name on it and a clock against it. Engineers learn your environment and stick around — no random hand-offs to whoever happens to be online.
- 02
On time. On budget. Or it's on us.
We scope tightly and deliver tightly. Project blowouts are a vendor problem, not a client problem.
- 03
Vendor-neutral by design
We recommend what fits your business — not what pays us the highest commission. Best for the customer, not us.
- 04
Built for fast-growth SMBs
From 10 staff to 250, we bolt on the right stack and keep it boring. Boring tech = predictable business.
Guarantees
Hard commitments, in writing.
On time. On budget. Or it's on us.
Fixed-price scoped projects come with a written delivery guarantee. If we miss, we credit. Simple.
Tickets answered in 15 minutes.
Our SLA target — measured and reported every month. Most are answered in well under five.
No vendor lock-in.
Every system we deploy is documented enough that another competent engineer could take over tomorrow.
Honest renewals.
We'll tell you when a service is no longer the best fit, and help you move — even if that means moving away from us.
From the field
Run by people who'd rather prevent the fire than fight it.
Nothing is a problem for them. Nerds On Time has been our Managed IT Service provider since 2011 — we have found them to be reliable, honest, positive, friendly and reasonably priced.
Fast, honest and reliable. Nerds On Time have always clearly and honestly advised us about our computer needs to stay up to date.
We have been using Nerds On Time for our IT support since 2009. Personal attention, knowledge and good service is what we always get.
Let's talk
Ready for IT that just works?
Tell us what's broken or what you're planning. We'll come back inside one business day with a clear path forward — no obligation.